At Thalia Trails, we are committed to delivering your travel and outdoor gear in a timely and reliable manner. This Shipping Policy explains how we handle order processing, delivery, and related matters.
Shipping Coverage
- Thalia Trails ships products worldwide.
- Delivery availability may vary depending on location and courier services.
Order Processing
- Orders are typically processed within 2–4 business days after confirmation.
- Processing time may be longer during holidays, high-demand seasons, or due to unforeseen circumstances.
Delivery Timeframes
- Delivery times vary depending on your destination. While we strive to deliver as quickly as possible, international shipping may take longer.
- Estimated delivery times will be communicated to you after your order has been dispatched.
Shipping Charges
- Shipping costs, if applicable, will be communicated at checkout or during order confirmation.
- In some cases, promotional offers may include free shipping.
Payment Method
- We only accept Cash on Delivery (COD) as a payment option.
- Customers are required to make payment in full at the time of delivery.
Failed Deliveries
- If the delivery cannot be completed due to an incorrect address, refusal to accept the package, or failure to provide payment upon delivery, the order may be canceled.
- Additional delivery attempts may result in extra shipping charges.
Order Tracking
- Once your order has been shipped, tracking details (if available) will be shared with you via email or SMS.
Customs and Duties
- For international shipments, customs duties, taxes, or import fees may apply depending on your country’s regulations.
- Customers are responsible for any applicable customs or import charges.
Damaged or Missing Items
- If your order arrives damaged or incomplete, please contact us within 7 days at [email protected] so we can resolve the issue promptly.
Contact Us
For questions or concerns about our Shipping Policy, please contact us at:
Email: [email protected]